Customers abroad:
After receiving payment, we will send a confirmation through e-mail.
Contact us after you arrive in China, and inform us of your hotel and room number so we can send your ticket direct to the hotel.
Customers in China:
After receiving payment, we will send a confirmation through e-mail.
Come to our office to pick up tickets. Address: 6F 118, Zhaohua Road. Office Hours: Monday to Friday 09:00-20:30 Saturday to Sunday 09:00 to 17:30.
Tell us your address, zip code and telephone, and we can send your ticket directly to you.
Complaints and Claims:
If you feel unsatisfied in any way with the service that China Spring Tour has provided on your tour, immediately notify your local tour guide or your travel advisor so that we can resolve the issue and avoid the potential for similar problems to recur during your trip.
You must inform us by fax, email, or regular mail in writing within 14 days from the end of your tour in the event of a complaint or claim for compensation. China Spring Tour will not be liable for any claims made later than 14 days after the completion of your tour. Please attach any relevant receipts and/or substantiating evidence to the letter of claim.
Communications:
For general inquiries, more information, or to make a reservation, please contact China Spring Tour via our web form from www.chinaspringtour.com, email, fax, or phone. If for any reason you fail to receive any reply from China Spring Tour in regard to your tour status within 24 hours from the time you submitted the request to book, modify, or cancel a tour, please contact China Spring Tour Customer Service Center at cs@chinaspringtour.com or call us at 86-21-61515777 immediately to ensure that we are able to deal with your inquiry under the terms of our Terms and Conditions. Contact us Form
Responsibilities:
China Spring Tour is responsible for the implementation of tour arrangements on www.chinaspringtour.com including transportation, sightseeing, accommodations, and services from local suppliers.
China Spring Tour is not responsible for any loss or expenses incurred due to delay or changes of schedule caused by weather, political situation, natural disaster, epidemics, war, criminal activities, or any other circumstances not in its control. All such losses or expenses have to be borne and paid for by the group members jointly. If the remainder of a tour schedule must be cancelled for any of the abovementioned reasons, unused charges for meals, accommodation, and entrance fees will be refunded on the basis of the tour fare. China Spring Tour reserves the right to alter or to adjust the itinerary in order to protect the interests of its clients.
China Spring Tour is not responsible for the rejection of entry by immigration or customs officers, even if a tour participant holds a valid passport with proper visas. Foreign officials and reporters may not join the Tibet tour.
Regarding safety and security when traveling, carriers, hotels, bus companies, and other suppliers are responsible for the resolution of any problems that may arise. China Spring Tour shall not be responsible for any wrongful or negligent or fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by any suppliers.
China Spring Tour reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If China Spring Tour has cancelled any tour prior to the commencement of the tour, China Spring Tour is liable for a full refund of the money received by China Spring Tour.
Many of China Spring Tour's tour packages include activities that require attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves, etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. China Highlights, its employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
China Spring Tour is not responsible for the theft or lost of any customer's valuables or items of personal property due to the negligence of the customer.
Each tour participant must hold a passport that is valid for at least 6 months.
*Please be sure you have read and understood the above terms and conditions before confirming your reservation. China Spring Tour reserves the right to modify or rescind the terms and conditions in whole or in part at any time with or without notice.
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