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Terms and conditions on hotel booking

Please ensure that you have accepted the following statement before proceeding with the booking process.

ChinaSpringTour.com is a platform for making online hotel reservations, as well as providing hotel information. ChinaSpringTour.com is an agency and not legally responsible for any issues arising between the customer and the hotel once the booking has been completed.

Making a reservation

Please ensure the information you submit during the reservation process is completely accurate.  ChinaSpringTour cannot guarantee availability of substitute bookings should your original booking contain errors. 
If booking rooms for different dates and periods, users must make reservations for each period.
Special requests may be fulfilled only at the discretion of the hotel and may result in extra charges. The details of the extra charges will depend on individual hotel policy.
All hotels require your credit card information in order to confirm bookings.
Star ratings () are provided by the hotels and are for reference only.

Confirmation

Instant booking confirmations are available from ChinaSpringTour.com for all hotels that can be paid for upon check in.

Once the reservation has been confirmed, the terms and conditions of the hotel you have chosen will be applicable to any further actions.

Check in

ChinaSpringTour.com is not legally responsible for any issues arising between the customer and the hotel once the booking has been completed.  Regardless, ChinaSpringTour.com will assist customers in any way possible should problems arise.

Please check in at the hotel using the name of the designated contact person.  Please note that if the name used in reserving the room does not match that of the person checking in, it may not be possible to take your room.
It is recommended that you always bring valid identity documents, specifically your passport, to check in at your hotel.  Depending on the specific requirements of the hotel, it may not be possible to take your room if you have not brought valid identification.
Please note check in regulations at your selected hotel.  For failed check in, early check-in or late check out, a different penalty may be charged.
Initial price paid includes room rate only, and does not include additional services.  All costs are subject to the terms and conditions of the hotel.
Depending on individual hotel policy, there is no guarantee that additional space will be available for guests without reservations. Because of high demand, availability of non-smoking rooms is not guaranteed.  ChinaSpringTour can also not guarantee availability of specifically requested rooms or services.

Room rates

All the room rates provided in ChinaSpringTour.com are dependent on individual hotels policies and rates.
Unless specified otherwise, rates are quoted in Chinese RMB.
Room rates normally exclude meals.  If costs do include meals, it is not possible to discount this expense from the total cost of the reservation.
Room rates exclude extra charges and expenses such as laundry, telex, telephone calls, fax services, bar, massage expenses, etc.

The room rate listed online may not be the most recent price.  The final price might be confirmed when you check in.

About payment

ChinaSpringTour provides hotels which have different payment method for your booking.

All hotels require payment upon check in, though credit card details are requested during the reservation process, so that fees can be covered in the event of cancellation, alteration or late arrival. 

When you check in the hotel, it is also possible that you may have to provide credit card details at check in to cover the accruement of additional service expenses.

Liability statement

Service instruction

ChinaSpringTour.com is a platform for making online hotel reservations, as well as providing hotel information.  ChinaSpringTour.com is an agency and not legally responsible for any issues arising between the customer and the hotel once the booking has been completed.  Regardless, ChinaSpringTour.com will assist customers in any way possible should problems arise.

Privacy policy

ChinaSpringTour.com strictly protects the privacy of user, and does not share submitted law to any other users, aside from those determined by law.  Users are free to withhold their personal information from ChinaSpringTour, though those submitting information to ChinaSpringTour do so in the knowledge that the information will not be shared with any non-permitted factions.

Others

This statement is in keeping with the laws of People's Republic of China.  Both users and ChinaSpringTour.com agree to submit to the jurisdiction of the court of the People's Republic of China.  If any actions conflict with those laws, then actions can be carried out in accordance with the law. We reserve the right to alter the above disclaimer at any time.

Laws, rules and guidelines

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If you have any other questions, please do not hesitate to Contact us.
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