ChinaSpringTour recommends that customers pay special attention to the terms and conditions supplied by other domestic carriers, as they differ from those applicable to ChinaSpringTour products.
To make a reservation, please send an email to our customer service team or fill out our online registration form. We strongly recommend that customers book tickets online.
Passengers may book online and pay through PayPal and BilltoBill. Both are recommended secure ways of transferring payment over the internet.
Payment through PayPal
Following initial booking, passengers are given 60 minutes to pay via PayPal. Bookings not paid for within that time period will be cancelled automatically upon expiration.
Instructions on how to sign up and use Paypal can be found on the website www.PayPal.com . It is a convenient and secure way to make online payments.
Please note, electronic cheques can not be used for purchasing air tickets.
Note: If either PayPal or ChinaSpringTour.com has reason to believe thatthe payment may be fraudulent, we reserve the right to put the reservation on hold and require another method of payment.
Emergency telephone number：86-21-62515777 (International)
Payment through BilltoBill
Following initial booking, passengers are given 60 minutes to pay via BilltoBill. Bookings not paid for within that time period will be cancelled automatically upon expiration.
Instructions on how to sign up and use BilltoBill can be found on the website www.BilltoBill.com. It is a convenient and secure way to make online payments.
Note: If either BilltoBill or ChinaSpringTour.com has reason to believe that the payment may be fraudulent, we reserve the right to put the reservation on hold and require another method of payment.
Emergency telephone number：86-21-62515777 (International)
ChinaSpringTour strongly recommends that you purchase full flight insurance. If you are interested in more information on where you are able to buy travel insurance, ChinaSpringTour will be happy to assist you.
If you feel unsatisfied in any way with the service that ChinaSpringTour has provided, please notify your travel consultant so that we can resolve the issue and avoid any similar problems occurring during your trip.
To be eligible for compensation, we must receive your complaint in writing at least 14 days after your flight. ChinaSpringTour will not be liable for any claims made later than 14 days after your flight. Please attach any relevant receipts and/or substantiating evidence to the letter of claim.
ChinaSpringTour's email address for complaints and claims is supervisor@chinaspringtour.com.
Luggage allowance
Any passenger holding a first class adult ticket or a half-price ticket is entitled to bear the luggage of 40 kg (about 88 pounds) free of charge (checked and carry-on luggage). Any passenger holding a business class adult ticket or a half-price ticket is entitled to bear the luggage of 30 kg (about 66 pounds) free of charge (checked and carry-on luggage). Any passenger holding an economy class adult ticket or a half-price ticket is entitled to bear the luggage of 20 kg (about 44 pounds) free of charge (checked and carry-on luggage). No free luggage allowance for people who hold infant tickets.
Carry-on luggage restrictions
Each first-class passenger is entitled to have two pieces of carry-on luggage; each business-class and economy-class passenger is entitled to have one piece of carry-on luggage; the size of each carry-on luggage should be smaller than 20 X 40 X 55 centimeter (7.8 X 15.7 X 21.6 inches) and total weight should be less than 5 kg (11 pounds). Otherwise, the luggage should be checked together with your other luggage. For luggage in excess of the free luggage allowance in piece, or the sum of the length, width and height of each piece exceeding the prescribed limits, an excess luggage charge should be paid. We recommend for efficient travel that each passenger travel with only one suitcase and one carry-on bag. Excessive number, size, or weight of luggage may result in your inconvenience and/or surcharge.
Baggage regulations
1) Passengers are not allowed to carry liquids onboard the aircraft, but they can be included with checked baggage. One item of cosmetics is allowed provided it is not in excess of 100 ml. It must be put into a separate package after security inspection.
2) Lighters and matches can not be included in carry-on baggage.
3) The following items are prohibited and cannot be carried in checked or carry on luggage: Flammable, explosive, corrosive, poisonous, radioactive, polymerizable and magnetized materials. Passengers are forbidden to carry firearms, sharp or potentially lethal weapons during flight. These items will be confiscated by security if detected.In the event of cancellation or delay
We will inform you any change or cancellation made by the airlines in time. Please ensure that you check your email account frequently in the run up to departure. In the case of an emergency, please provide us a phone number through which we can reach you.
Each airline has its own policy regarding disruptions. If you would like to change to another flight or postpone your departure date, please Contact us immediatelyPlease call us at 400-820-6222 ext.2 (from within China) +86-21-62515777 (International).
Contact your airline for more information on their flight cancellation policy.To cancel, alter and refund your ticket
Cancellation fee can be anything between 10%~100% of total airfare (including credit card transaction fees). The cancellation fee varies depending on the terms under which you bought the ticket. In general terms - the higher the price of the ticket, the lower the cancellation fee.
In most instances, cancellation fee is 10% of the total airfare if you cancel 24 hours before departure time. Cancellation fee is 20% of total airfare if you cancel flight between 2 and 24 hours of departure time. Cancellation fee is 30% of total airfare if you cancel flight 2 hours before departure time. If you cancel flight after the stated departure time, there is no refund.
Changing flights:
There is no charge for changing flight, date or class if you amend it 48 hours prior to the scheduled departure time.
Note: Amending your ticket more than once will incur a service charge.
If you want to change to a flight from another carrier, you will have to cancel your original flight and purchase a new flight. If a cancellation fee is incurred, it will be subtracted from your refunded airfare.
Please contact airlines directly for more accurate and detailed information about cancellation policy.
The method we give you refund will accord with the method you pay, and produced surcharge should be bear by passenger.
The manner in which you are refunded will be in accord with the method in which you paid. All produce surcharges shall be paid by the passenger.
ChinaSpringTour acts as an agent for travel suppliers and you understand and agree that ChinaSpringTour shall not be liable for any loss, injury, expense or damage to persons or property resulting, directly or indirectly, from (1) the acts of omissions of travel suppliers, including but not limited to delays, over bookings, cancellation of services, cessation of operations, accidents or failures of equipment, or changes in fares, itineraries or schedules; or (2) acts of God, fires, earthquakes, floods, climatic peculiarities, acts of governmental authorities, civil unrest, strikes, riots, theft, disease, accidents or failures related to the public internet, telecommunications lines or facilities, or third party technology systems, or any other cause beyond the control of ChinaSpringTour.
[2010-07-08]